1. Acceptance of Terms
By browsing, accessing, or using this website, requesting a quote or consultation, scheduling an appointment, or booking our services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of the website and services.
2. Website Usage
This website provides general information about home repair, maintenance, improvement, renovation, installation, and related services. It may allow visitors to submit enquiries, request quotes, schedule consultations, or provide project information.
Website content is provided for general informational purposes and does not automatically create a service agreement or guarantee that a requested service will be available.
3. Service Agreements
Any work we carry out is governed by a separate written agreement, proposal, estimate, work order, or other applicable service document. This agreement may define the scope of work, pricing, materials, schedule, payment terms, warranties, exclusions, and responsibilities for the specific project.
If a written service agreement conflicts with these website terms regarding a particular project, the applicable written agreement will generally control.
4. User Responsibilities
You agree to provide accurate, complete, and current information when requesting services, completing forms, requesting quotes, or communicating about your project.
You are responsible for providing safe and reasonable access to the property and work areas and for promptly notifying us of changes or conditions that may affect the work.
5. Property Preparation
Before scheduled work begins, customers should provide clear access to the applicable work areas and remove or secure valuables, fragile belongings, furniture, personal items, and other objects that could interfere with the work.
Pets should also be secured when reasonably necessary for the safety of the animals, customers, and service personnel.
6. Quotes and Estimates
Quotes and estimates are based on the information available when they are prepared and are valid only for the period stated on the applicable document.
An estimate may change if the scope of work changes, additional services are requested, material costs change, or hidden or unforeseen property conditions require additional labor, materials, or specialized work.
7. Pricing and Payments
Payments follow the schedule and requirements stated in the applicable written agreement. This may include deposits, progress payments, final balances, material charges, taxes, or other agreed costs.
Additional work outside the original scope may result in additional charges and will generally require customer approval before the work begins.
Unpaid or overdue balances may result in delayed, suspended, or cancelled services where permitted by the applicable agreement and law.
8. Changes to the Scope of Work
Requests to add, remove, modify, upgrade, or substitute work or materials may require a written change order or revised agreement.
Approved changes may affect the total project price, materials, labor requirements, and estimated completion date.
9. Scheduling
Start dates are confirmed once the applicable agreement is completed and required materials, approvals, or other necessary preparations are in place. Project completion dates are estimates unless expressly guaranteed in writing.
Weather, permit offices, inspections, material availability, supplier delays, labor availability, property access, emergencies, and unforeseen site conditions may affect scheduling. We will make reasonable efforts to communicate significant changes as soon as practical.
10. Cancellations and Rescheduling
Customers should provide reasonable notice when cancelling or rescheduling an appointment. Depending on the applicable agreement, charges may apply for completed work, purchased materials, special-order items, reserved labor, or other costs already incurred.
11. Materials and Product Availability
Materials, fixtures, appliances, equipment, and other products may be affected by availability, supplier restrictions, shipping delays, discontinued products, or manufacturer limitations.
If a selected product becomes unavailable, a comparable alternative may be proposed where practical. Any substitution that materially changes the agreed scope or price may require approval.
12. Customer-Provided Materials
If you provide materials, fixtures, appliances, equipment, or other products for installation, you are responsible for ensuring that the items are suitable and available for the intended work unless otherwise agreed in writing.
We may not be responsible for defects, incompatibility, missing components, incorrect specifications, manufacturer defects, or delays caused by customer-provided materials.
13. Permits and Approvals
Certain home services may require permits, inspections, property-owner approvals, or compliance with building, safety, zoning, or other applicable requirements. Responsibility for obtaining such permits or approvals will be determined by the applicable service agreement.
14. Safety Requirements
Customers must provide a reasonably safe working environment and disclose known hazards that could affect service personnel, equipment, or the performance of the work.
Work may be postponed, modified, or declined when conditions create an unreasonable safety risk or prevent the service from being performed properly.
15. Warranty
We guarantee our workmanship only to the extent and for the period described in the applicable written agreement. Warranty coverage may have specific conditions, exclusions, and claim procedures.
Normal wear and tear, misuse, neglect, unauthorized modifications, third-party work, customer-provided materials, and damage caused by others may not be covered.
16. Manufacturer Warranties
Products and materials installed as part of a project may be covered by manufacturer warranties. Such warranties are provided by the respective manufacturers and are subject to their own terms, conditions, limitations, exclusions, and claim procedures.
17. Third-Party Services
Some projects may involve independent contractors, specialist trades, suppliers, delivery providers, manufacturers, payment processors, or other third parties.
Where third parties are involved, their applicable terms, warranties, policies, and service limitations may apply to the portion of the work or products they provide.
18. Unforeseen Conditions
Home projects may reveal hidden or previously unknown conditions, including structural problems, moisture, electrical or plumbing issues, inaccessible areas, code requirements, or other concealed conditions.
Such conditions may require additional work, materials, time, or expense and may result in a revised scope, price, or schedule.
19. Website Content
We make reasonable efforts to keep website information accurate and current. However, service descriptions, images, availability, pricing examples, specifications, and other content may change or contain errors.
Website content does not guarantee specific results, pricing, availability, materials, or completion dates unless expressly confirmed in writing.
20. Intellectual Property
Text, photographs, graphics, illustrations, layouts, designs, icons, videos, software, and other content displayed on this website may be protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, republish, or commercially use website content without appropriate authorization.
21. Prohibited Activities
You may not use the website for unlawful purposes or attempt to interfere with its operation, security, or availability. This includes submitting fraudulent information, impersonating another person, attempting unauthorized access, introducing malicious software, disrupting website functionality, or misusing website content.
22. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from the use of the website or services.
Except where liability cannot legally be limited, our liability relating to a specific service will be limited to the amount paid for the specific job giving rise to the claim.
23. Events Beyond Our Control
We are not responsible for delays or inability to perform caused by circumstances reasonably beyond our control, including severe weather, natural disasters, utility interruptions, material shortages, supplier delays, transportation problems, government actions, emergencies, labor disruptions, or other unforeseen events.
24. Termination Rights
Either party may end a service agreement with written notice when permitted by the applicable agreement and law, including in response to a material breach.
You remain responsible for payment for work completed, approved materials purchased, services already provided, and other amounts properly due up to the effective date of termination.
25. Suspension of Services
Services may be suspended or postponed when necessary due to non-payment, unsafe conditions, lack of property access, unavailable materials, required permits, customer-requested changes, or other circumstances that prevent the work from being reasonably performed.
26. Privacy
Information collected through forms, consultations, service requests, appointments, and other interactions is handled according to the applicable Privacy Policy.
By using the website or requesting services, you acknowledge that you have reviewed the applicable privacy practices.
27. Dispute Resolution
If a dispute arises concerning a service, payment, project, or transaction, the parties should first make a reasonable effort to communicate and resolve the matter informally.
Any applicable mediation, arbitration, litigation, jurisdiction, or venue requirements will be determined by the applicable written agreement and applicable law.
28. Governing Law
These Terms & Conditions will be interpreted and enforced according to the applicable laws governing the service transaction, unless a separate written agreement provides otherwise.
29. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply to the fullest extent permitted by law.
30. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements. Updated terms will be made available through the website.
31. Entire Agreement
These Terms & Conditions, together with any applicable quote, proposal, work order, service agreement, warranty, Privacy Policy, and other written terms provided for a specific project, constitute the applicable understanding governing the website and requested services.
32. Acknowledgment
By continuing to use the website, submitting a request, requesting a quote, scheduling an appointment, or booking a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to applicable law.